At Danone, we want to be open and transparent in the way we use cookies and what this means for you. Some of the cookies we use are essential for the functionality of our website but there are also cookies that you can opt out of or block.

We strive to provide you with sufficient information on the cookies we use so you can make an informed choice on the information you share with us.

If you have any further questions or comments, feel free to contact us here

What are cookies?

A cookie is a small file saved on your computer or mobile device. It has a unique ID assigned to your device and enables the website to remember your actions and preferences (such as location, language, font size and other display preferences) over a period of time. That way, you don't have to keep re-entering the information whenever you come back to the website or browse from one page to another. Cookies can also help customize your browsing experience.

Not all cookies contain personal information but where they do, we will treat this information as personal data in accordance with our Privacy Statement

Types of cookies

There are two broad categories of cookies: persistent cookies and session cookies. Persistent cookies remain on your device until deleted manually or automatically. Session cookies remain on your device until you close your browser and are thereby automatically deleted.

Why do we use cookies?

Generally speaking, there are a few reasons why we may use cookies:

• Cookies that are strictly necessary for the website to function and to enable you to make use of the services we provide;
• Cookies that collect data related to the use of our website and the performance of it. We use this information to improve our online products and services;
• Cookies that we use to personalize and optimize your experience on our website. These cookies store information on your choices such as text size, language and screen resolution.
• Cookies that are placed by third parties for enhanced services (such as social media cookies) or for advertising purposes.

Please see below for further information on the types of cookies we use.

Analytics and performance-related cookies

These cookies help us measure traffic patterns to determine which areas of our website have been visited. We use this to research a visitor's habits so that we can improve our online products and services. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyze trends, administer the website, track users' movements, and gather broad demographic information.

These cookies are not essential to the website and we will always ask for your consent before placing these cookies. You can withdraw your consent at all times. See more information below

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Other technologies

Our website may make use of other technologies, as detailed below.

Your preferences

It's possible to restrict or block cookies or even delete cookies that have already been placed on your device. If you do so, you may not be able to access certain parts of our website and we may think that you have never visited us before and will therefore show you the Cookie Notice again and ask for your consent in placing cookies.

You can also restrict or block cookies by changing your browser's settings. Check the specific information in your browser's help section to find out how to manage your cookie settings.

How to contact us

If you have any questions, comments or complaints regarding cookies, please contact us here

Introduction

Danone knows that you care how your personal data is used and we recognize the importance of protecting your privacy.

This Privacy Statement explains how Danone S.A. and all its subsidiaries ("Danone") collect and manage your personal data. It contains information on what data we collect, how we use it, why we need it and how it can benefit you.

Contact us here if you have any queries and comments, or if you want to make a request regarding any of your data subject rights.

This privacy statement was last updated on October 6, 2017

Basic principles and our privacy commitment

At Danone we are committed to protecting your right to privacy. We aim to protect any personal data we hold, to manage your personal data in a responsible way and to be transparent in our practices. Your trust is important to us. We have therefore committed ourselves to the following basic principles:

• You have no obligation to provide any personal data requested by us. However, if you choose not to, we may not be able to provide you with some services or products;
• We only collect and process your data for the purposes set out in this Privacy Statement or for specific purposes that we share with you and/or that you have consented to;
• We aim to collect, process and use as little personal data as possible;
• When we do collect your personal data, we aim to keep it as accurate and up to date as possible.
• If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
• Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement.

What personal data do we collect?

The personal data we collect varies depending upon the purpose of the collection and the product or service we are providing you.

Generally, we may collect the following types of personal data from you directly:

• Personal contact data, such as your name, email address, physical address and telephone numbers;
• Account login details, such as your user ID, e-mail username and password. This is necessary to create a personal user account on one of our online communities;
• Communications with us, which may include details of our conversations via chat, care lines and/or customer service lines; Demographic information, such as your age and gender and lifestyle preferences. Lifestyle preferences may include your preference for some of the products we offer, and your interests related to those products;
• Browser history, such as pages accessed, date of access, location when accessed, and IP address;
• Payment information for purchases made on one of our online shops. Payment information generally relates to your billing name, billing address and payment data, such as your credit card details or bank account number.
• Information related to your health;
• Information about people other than you, such as personal data about your family members, when you provide such information directly to us;
• Social media profiles;
• If ever you apply for employment with us, we will collect additional personal data, such as your employment history, educational history and employment references.

We may also collect personal data about you indirectly when:

• you share content on social media pages, websites or applications related to our products or in response to our promotional material on social media; or
• we read or collect personal data about you by reading information collected by other websites (for instance, we may place an ad on a third party website, and when you click on that ad, we may receive information about you and other website visitors in order to measure the reach and success of that ad).

Why do we collect and use your personal data?

We collect your personal data so we can provide you with the best online experience and to provide you with a high quality of customer service. In particular we may collect, hold, use and disclose your personal data for the following purposes:

• To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;
• To process and answer your inquiries or to contact you in order to answer your questions and/or requests;
• To develop and improve our products, services, communication methods and the functionality of our websites;
• To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
• To manage our everyday business needs in connection with your participation in our contests, sweepstakes or promotional activities or request;
• To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
• For internal training and quality assurance purposes;
• To understand and assess the interests, wants, and changing needs of customers, in order to improving our website, our current products and services, and/or developing new products and services;
• To provide personalized products and communications as well as product recommendations to you a customers;

We may also need your personal data to comply with legal obligations or in the context of a contractual relationship that we have with you.

• When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.
• Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.

Your rights

Where we process your personal data, you are entitled to a number of rights and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by contacting us

The right to access your personal data and correction

You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.

The right to data portability

Your personal data is portable. This means it can be moved, copied or transmitted electronically. However, this right only applies where:

• The processing is based on your consent;
• The processing takes place for the performance of a contract;
• The processing takes place by automated means;

If you wish to exercise your right to data portability, please contact us

The right to deletion of your personal data

You have right to request that we delete your data if:

• your personal data is no longer necessary in relation to the purposes for which we collected it; or
• you withdraw the consent that you had previously given us to process your personal data, and there is no other legal ground to process that personal data; or
• you object to us processing your personal data for direct marketing purposes; or
• you object to us processing your personal data for Danone's legitimate interests (such as improving overall user experience on websites);
• the personal data is not being processed lawfully; or
• your personal data needs to be deleted to comply with the law.

If you wish to delete the personal data we hold about you, please contact us and we will take reasonable steps to respond to your request in accordance with legal requirements.

If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.

The right to restriction of processing

You have the right to restrict the processing of your personal data if

• you do not believe the personal data we have about you is accurate; or
• the personal data is not being processed lawfully, but instead of deleting the personal data, you would prefer us to restrict processing instead; or
• we no longer need your personal data for the purposes we collected it, but you require the data in order to establish, exercise or defend legal claims; or
• you have objected to the processing of your personal data and are awaiting verification on whether your interests related to that objection outweigh the legitimate grounds for processing your data.

If you wish to restrict our processing of your personal data, please contact us and we will take reasonable steps to respond to your request in accordance with legal requirements.

The right to object

You have the right to object to the processing of your personal data at any time. Please contact us here

The right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint directly with supervisory authority about how we process personal data.

How we protect your personal data

We understand that the security of your personal data is important. We make our best efforts to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure. We have implemented a number of security measures to help protect your personal data. For example, we implement access controls, use firewalls and secure servers, and we encrypt personal data.

Sharing of your personal data

When we share your personal data with affiliates and other organizations, we make sure we only do so with organizations that safeguard and protect your personal data and comply with applicable privacy laws in the same or similar way that we do.

Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement. We may, however, share your data when required by law and/or government authorities.

Sharing data internationally

Personal data may be processed outside the European Economic Area (EEA). When processed outside the EEA, Danone will make sure that this cross-border data processing is protected by adequate safeguards.

The safeguards that we use to protect cross-border data processing include:

• Model Contractual Clauses approved by European Commission. These standardized contractual clauses provide sufficient safeguards to meet the adequacy and security requirements of the European General Data Protection Regulation; or
• certifications which demonstrate that third parties outside of the EEA process personal data in a way that is consistent with the European General Data Protection Regulation. These certifications are approved either by the European Commission, a competent supervisory authority or a competent national accreditation body in terms of General Data Protection Regulation.

Automated decision-making and profiling

For some services and products we may process your personal data using automated means. Essentially this means that decisions are taken automatically without human intervention.

We may also process your personal data for profiling purposes to predict your behavior on our website or products that may be of interest to you.

If we intend to make use of such methods, we will of course inform you and we will give you an opportunity to object to these processes in advance. You are also free to contact us here for further information on such processing.

Cookies and other technologies

We may also collect personal data about you through the use of cookies and other technologies. This may occur when you visit our sites or third-party sites, view our online promotions, or use our/third-party mobile applications and may include the following information:

• Information about your device browser and operating system;
• The IP address of the device you are using;
• Web pages of ours that you view;
• Links that you click while interactive with our services.

Please see our cookie statement for more information on this

How to contact us

If you have any questions, comments or complaints regarding this Privacy Statement or the processing of your personal data, please contact us via hotline: (852) 2663 1012

Access to the Services bestows to users the right to private, personal and non-exclusive use of the Services, for the purpose and for the duration of the use of the Services.

Any other use of the Services by users is prohibited without the prior, express and written consent of the Publisher.

All the elements published on the Services, including notably, but without limitations, texts, pictures, photographs, computer graphics, videos, logos, brands, animations, as well as the results of the Services, are protected by intellectual property rights. These works are the Publisher's sole property or, for some contents, are under third party licenses.

Consequently, any representation or reproduction, diffusion or re-diffusion, modification, copy, downloading, transmission, exploitation for commercial gain and/or distributing in any form whatsoever, complete or partial, that could take place about the above-mentioned elements, without the prior, express and written consent of the Publisher, is illegal.

Generally, any reproduction, representation, diffusion or re-diffusion, modification, copy, downloading, transmission, exploitation for commercial gain and/or distributing in any form whatsoever, in whole or in part, of the contents, the functionalities and the Services, or software codes for elements comprised in the Services, on any medium or by any means whatsoever (including, but not limited to, caching, framing), as well as any sale, release, retransmission or any other act tending to make such contents available to any third party in any manner whatsoever shall be prohibited without the prior, express and written approval of the Publisher.

Failure to comply with this prohibition or these restrictions shall constitute a forgery engaging the civil and criminal liability of the infringer or of its accomplices.